I’m a design researcher for civic tech, with vested interest in product strategy and past experience in service design.

This is a work in progress and my way of working with the garage door up, although that is a plainly suburban car-driving American-leaning term; I’ve never had to interact with a garage door in my life.

☞ Running List of Working Principles
☞ Design Research for Digital Identity and 2.5 Million Users
☞ Setting Up a Cross-Cultural Co-Creation Lab in China
☞ Exploring Future Learning Experiences
☞ Understanding Culture in F&B Service Design

Also also also: Behind the curtain of this site.